The Mission of NOVA Family Services is to provide the highest quality of professional
and nurturing care for our residents with developmental disabilities to ensure each
individual realizes their greatest human potential.
Our Vision

By employing a growing staff of dedicated professionals, we work closely to promote fluent delivery of
personalized care
critical to the needs and direction of every resident. NOVA Family Services vows to protect
health, safety, dignity, and human rights of each person we serve and employ by delivering quality
individualized services, while fostering self-directed personal development.

Core Values

By maintaining the following strong core values, we encourage both employees and residents to excel within
their chosen paths:

Quality Programs.   NOVA Family Services consistently and measurably delivers individualized, self-directed
development objectives through
person-centered thinking.  By working with each individual and his/her
Authorized Representative, NOVA develops activities which include a multitude of opportunities for emotional
development and stimulation both inside the home and outside in the community.  Each NOVA residence
maintains an outlined list of scheduled activities which insure residents’ opportunities for a change in
scenery, physical activity, and individual interaction with the general public.  Each month, NOVA devises a
new schedule to insure each resident’s needs are met with a sense of adventure, freedom, and lack of
monotony.  Although residents are always offered an opportunity to opt-out of scheduled activities, it has
been the experience of staff that the residents look forward to the personalized activities with excitement
and enthusiasm.  
NOVA strives to be fully in compliance with the Home and Community-Based Services
requirements which mandate each resident maintains a right to privacy, dignity and respect, and freedom
from coercion and restraint at all times.  Thus, any individual may choose to forego an activity at any time
and, likewise, those residents who wish to aide in the scheduling of desired activities are regularly consulted
and provided an opportunity to make recommendations to the NOVA staff.     

Quality Direct Support Professionals.   NOVA employs the highest quality staff to ensure proper
implementation of Person Centered Service Plans and daily care by sharing prompt and comprehensive
communications with other staff members and Authorized Representatives.  It is the goal of each NOVA staff
member to maintain open dialog with all persons necessary to insure every resident is experiencing a
positive home environment full of emotional support, privacy, dignity, respect, and freedom to live his/her
individual life with a sense of both independence and inclusion.  It is NOVA’s goal to meet each resident’s
needs and desires, with the only limitations being those dictated by necessary safety measures based upon
the individual aptitude and capability of each resident.  
Per Home and Community-Based Services
all NOVA employees work closely with residents and Authorized Representatives to encourage
participation with regard to individualized decisions which include, but are not limited to:   home-based
activities; community activities; dietary restrictions; menu preferences; choices of visits to restaurants and/or
retail stores; and visitation with non-residents or staff members.

Quality Facilities.  All NOVA residences are quality, single-family homes and are maintained with cheerful,
comfortable, and safe environments.  Each resident has a private bedroom, with a lockable door, and is
permitted to choose furnishings and a paint color for his/her private space.  All residences are physically
accessible to meet the needs of each individual, and each resident has private space which is free from
interference from other residents.  All homes have kitchen/dining areas large enough for residents to enjoy
meals together, but also have the ability to eat individually whenever so desired. NOVA staff members work
continually with one another, its residents, and their Representatives to insure thoughtful, secure, and
enjoyable living conditions are maintained for all.  NOVA regularly evaluates individual relationships and living
environments to promote the best opportunities for cohesive and happy home lives for all of its residents
and their visitors.  
All of our residential group homes offer general rights, privacy, freedom, accessibility,
and modifications under the HCBS Waiver program.      

Resident and family input
into positively implemented
Plans For Supports (PFS)
allow for maximization of
each person's unique gifts
and quality of life.

Human Rights and
General Rights
We are advocates for our
residents and are proactive in
the protection of their Rights
and Dignity under DBHDS and
Medicaid HCBS.
Health & Safety

The health and safety of our
residents is paramount. Our
qualified staff follow very
stringent processes to
maintain an environment
that supports, healthy, safe
personal development
Mission, Vision and Core Values